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Delivery

UK Delivery:

FREE STANDARD DELIVERY on all orders Over £20

EXCLUDES DOG FOOD

Delivery is free via Royal Mail Tracked service and will take 3-5 working days* to arrive with you.

STANDARD DELIVERY on orders Under £20

EXCLUDES DOG FOOD

Delivery is £2.99 via Royal Mail Tracked service and will take 3-5 working days* to arrive with you.

PREMIUM DELIVERY

EXCLUDES DOG FOOD

Delivery is £4.49 via Royal Mail Tracked 24 service and will take 1-3 working days* to arrive with you.

* Delivery/collection times are estimated from shipment and subject to stock availability. Our cut off time for orders is 3 pm. Working days are Monday to Friday and do not include Public Holidays.

FAIR POSTAGE POLICY:

At K9active.co.uk we operate a fair postage policy and we have no additional charges for deliveries to BFPO addresses or the Highlands & Islands.

Delivery to Europe/International:

Delivery to EU

Delivery is £10.99 (Royal Mail Tracked And/Or Signed) allow 3-14 days for delivery. Free Delivery to EU on orders over £150

Large over-size products and Local Dog Food

Delivery for some products mainly Large items, Local Dog Food and Dog Beds will incur shipping charges in addition to our regular postage rates above. In most cases these products will be sent directly from the manufacturers warehouse on a next day courier. In all cases that there will be additional costs for a product to be shipped you will be advised on the product page and you can see the exact cost for your order in the cart using the shipping estimator.

For information about returns, please click here to see our Terms and Conditions.

Food Delivery

Postcodes we deliver food to

  • KY1
  • KY2
  • KY3
  • KY4
  • KY5
  • KY6
  • KY7
  • KY11
  • KY12
  • KY13
  • EH29
  • EH30

NEXT DAY HOME DELIVERY

Let us fetch your food order for you! Next day home delivery available six days a week.

HOW IT WORKS

  • Log in to your K9active account online or create a new account
  • Add the items that you’d like and select K9active (Local Van Delivery) at the checkout

ORDER DEADLINE

  • Orders placed before 3 pm will be delivered the next working day Monday to Saturday
  • Orders placed after 3 pm will be delivered the following working day Monday to Saturday
  • You’ll receive an email advising when your order is out on our van on the day of delivery

DELIVERY COSTS

  • Weekday delivery for dog food orders is £2.99
  • Weekend delivery on Saturday’s is £6.99

CLICK & COLLECT*

Need your order fast? No Problem! Call us or order online for collection

HOW IT WORKS

  • Log in to your K9active account online or create a new account
  • Add the items that you’d like and select K9active (Click & Collect) at the checkout

READY TO COLLECT FROM 4 HOURS

  • After receiving your order, we’ll gather everything and have it ready to collect from 9 am the next day.
  • If your order is urgent just let us know when ordering or in the order comments and we’ll have it ready within 4 hours
  • If you wish to pick-up your order on a specific day just let us know
  • Kerbside contactless pick-up is also available just give us a call once you arrive and we’ll bring your order out to your car
  • You’ll receive an email from us when we have your order packed and ready for collection

HOW DOES K9ACTIVE FOOD DELIVERY SERVICE WORK?

K9active use our K9van for local deliveries of food. Once you place your order online or over the phone, a K9 Active team member will gather your order together and package it ready for delivery. During checkout, you can specify a safe place in the comments section where we can leave your order (front door, back door, garage, etc.) Your order can also be left by your door for contactless delivery.

DO I NEED TO BE HOME?

If you’re not home at the time of our delivery, your order will be placed at your door, in an area hidden from street view or the safe place advised at checkout, when possible.

WHAT IF I CAN’T FIND MY FAVOURITE PRODUCTS ONLINE?

We don’t have all of our products available online but are adding more all the time. If your favourite isn’t listed, you can request this, and we’ll be happy to add where possible. If you would like to order something we don’t currently have in our online store, please call the shop to make the purchase. We will be happy to schedule a delivery for you.

DO K9 ACTIVE DELIVER FROZEN ITEMS?

Yes! However, if ordering frozen items, we highly recommend you plan for someone to be home to accept the delivery in person. K9 Active does not accept responsibility for any items that may spoil due to being left unrefrigerated following delivery.

IS MY POSTCODE INCLUDED IN THE K9 ACTIVE DELIVERY ZONE?

Check out our Delivery Postcode zone opposite to find out if we deliver to your area. We review our delivery zones regularly, so if your postcode isn’t included you can request this by emailing help@k9active.co.uk