WELCOME TO OUR RETURNS PAGE
How long after purchasing can I return goods?
We have a 60 Day returns policy in operation at K9active. For further details click to view our complete returns policy.
How Does our returns process work?
To request a return of a product you have received just complete the request form below in as much detail as possible.
Items for Exchange
If you are returning products for exchange we provide a FREE returns label which you will be able to print out and attach to your return packaging
Once you complete your returns form we'll send a confirmation email with a link to create and download your returns label.
Items for Refund
If you are returning products for refund you can either request a tracked returns label or send your items back via your own courier/ postal service
Please note the cost of our Tracked Returns label (£3.50) will be deducted from your refund due.
Once you have completed the form below a confirmation email with further details for sending your items back.
What Do I Do If I Don't have a printer?
If you don't have access to a printer to use our returns label for exchange or refund you will need to address the parcel yourself and either send back via your own courier or local Post Office. Our returns address is: K9actice - Product Returns, 29 Holly Crescent, Dunfermline. KY11 8BY