Returns Authorisation

How long after purchasing can I return goods?

We have a 60 Day returns policy in operation at K9active. For further details click to view our complete returns policy.

How Does our returns process work?

To request a return of a product you have received just complete the request form below in as much detail as possible.

Items for Exchange

If you are returning products for exchange we provide a FREE returns label for orders in the UK only, which you will be able to print out and attach to your return packaging

Once you complete your returns form you'll be given further instructions with a link to Royal Mail's website to create your returns label. This can either be printed at home or Royal Mail will also email you a barcode that you can scan at the post office to print as per details below under "What to do if I don't have a printer"

Items for Refund

If you are returning products for refund you can either request a tracked returns label (UK Only) or send your items back via your own courier/ postal service

Please note the cost of our Tracked Returns label (£3.50) will be deducted from your refund due.

Once you have completed the form below you'll be given further instruction for sending your item back..

What Do I Do If I Don't have a printer?

You can take advantage of Royal Mail's new Label to Go service.

Just complete the details to get your Tracked returns label as instructed on Royal Mail website. Your confirmation email will contain your label but also a QR Code that you can take to one of 1,200 Royal Mail Delivery offices/Customer service Points where you can print your label for free and hand over your return.


Look under services to see if your nearest Delivery office/service point offers label printing services. Please also note this service is not available in Post Office branches.

If your local delivery office / service point don't offer printing you will need to address the parcel yourself and either send back via your own courier or local Post Office. Our returns address is: K9active - Product Returns, The Old Fire Station, Castle Road, Rosyth, Dunfermline. KY11 2ED